ARTICLE 1 - Scope
These General Terms and Conditions of Sale (known as "GTC") apply, without restriction or reservation to all sales concluded by the Seller to non-professional buyers ("The Customers or the Customer"), wishing to acquire the products. offered for sale ("The Products") by the Seller on the site www.materiaux-authentiques.com. The Products offered for sale on the site are as follows:
- old materials
The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site www.materiaux-authentiques.com which the customer is required to be aware of before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to the limit of available stocks, as specified when placing the order.
These T & Cs are accessible at any time on the site www.materiaux-authentiques.com and will prevail over any other document.
The Customer declares to have read these GTC and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure of the site. www.materiaux-authentiques.com.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The coordinates of the Seller are:
architecture and authentic materials, sarl
Share capital of 66000 euros
Registered with the Lille RCS, under number 423967538 XNUMX XNUMX
13 rue michel Raillard 59200 Tourcoing
Intracommunity VAT number FR20423967538
The Products presented on the site www.materiaux-authentiques.com are offered for sale for the following territories:
In the event of an order to a country other than mainland France, the Customer is the importer of the Product (s) concerned.
For all products shipped outside the European Union and overseas territories, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer.
ARTICLE 2 - Price
The Products are supplied at the current prices appearing on the site www.materiaux-authentiques.com, when registering the order by the Seller.
The prices are expressed in Euros, HT and TTC.
The prices take into account any reductions that would be granted by the Seller on the site www.materiaux-authentiques.com.
These prices are firm and not subject to revision during their period of validity, but the Seller reserves the right, outside the period of validity, to modify the prices at any time.
The prices do not include the costs of processing, shipping, transport and delivery, which are billed in addition, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.
Some orders may be subject to a previously accepted quote. The quotes established by the Seller are valid for a period of 15 days after their establishment.
ARTICLE 3 - Orders
It is up to the Customer to select on the site www.materiaux-authentiques.com the Products he wishes to order, as follows:
The customer chooses a product that he puts in his basket, Product that he can delete or modify before validating his order and accepting these general conditions of sale. A manual verification will then be sent to our service in order to verify each of the selected products, and respond if necessary to a delivery request. The order will be considered final upon receipt of payment from the customer according to the terms provided.
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.
Any order placed on the site www.materiaux-authentiques.com constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer will be able to follow the progress of his order on the site.
Any cancellation of the order by the Customer after its acceptance by the Seller will only be possible within the Before the validation of the carrier or production in the workshop at most days after acceptance of the order by the Seller and as long as the delivery has not been completed. place (regardless of the provisions relating to the application or not of the legal right of withdrawal).
ARTICLE 4 - Payment conditions
The price is paid by secure payment, in the following ways:
- payment by credit card
- or payment by check
- or payment by bank transfer to the Seller's bank account (the details of which are communicated to the Customer when placing the order)
The price is payable in cash by the Customer, in full on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the site www.materiaux-authentiques.com.
In case of payment by check, it must be issued by a bank domiciled in France or Monaco.
The cashing of the check is made upon receipt.
Payments made by the Customer will only be considered final after actual receipt by the Seller of the sums due.
The Seller will not be required to make delivery of products ordered by the Customer if the latter did not pay him the price in full within the conditions listed above.
ARTICLE 5 - Deliveries
The Products ordered by the Customer will be delivered in metropolitan France or in the following zone (s):
Deliveries are made within a period of depending on transport and type of package (details in the quote) to the address indicated by the Customer when ordering on the site.
Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered at one time.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.
If the Products ordered have not been delivered within 90 days after the indicative delivery date, for any reason other than force majeure or the Customer's act, the sale may be canceled at the Customer's written request within conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of termination of the contract, to the exclusion of any compensation or withholding.
Deliveries are made by an independent carrier, to the address mentioned by the Customer when ordering and which the carrier can easily access.
When the Customer is responsible for calling on a carrier that he himself chooses, delivery is deemed to have been made as soon as the Products ordered by the Seller are handed over to the carrier who has accepted them without reservations. The Customer therefore recognizes that it is the carrier who is responsible for making the delivery and has no recourse in warranty against the Seller in the event of failure to deliver the goods transported.
The Seller also offers free delivery in one of its stores accessible via the following link or locations: 13 rue michel Raillard 59200 Tourcoing
In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of a specific additional billing, on an estimate previously accepted in writing by the customer.
The Customer is required to check the condition of the products delivered. He has a period of 5 days from the delivery to formulate complaints by E-mail, post, telephone, accompanied by all supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to comply and free from any apparent defect and no complaint can be validly accepted by the Seller.
The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered for which the lack of conformity or the apparent or hidden defects have been duly proved by the Customer, under the conditions provided for in Articles L 217-4 et seq. Consumer Code and those provided for in these GTC.
The transfer of the related risks of loss and deterioration will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the risk and peril of the Seller except when the Customer himself has chosen the carrier. As such, the risks are transferred when the goods are handed over to the carrier.
ARTICLE 6 - Transfer of ownership
The transfer of ownership of the Products from the Seller to the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.
ARTICLE 7 - Right of withdrawal
According to the terms of article L221-18 of the Consumer Code "The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a canvassing by telephone or outside an establishment, without having to justify his decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph runs from the day:
1 ° The conclusion of the contract, for service provision contracts and those mentioned in Article L. 221-4;
2 ° Receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off-premises, the consumer can exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good made up of lots or multiple pieces whose delivery is spread over a defined period, the period starts from receipt. of the last good or lot or of the last part.
For contracts providing for the regular delivery of goods during a defined period, the period starts from the receipt of the first good. »
The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other declaration, unambiguous, expressing the desire to withdraw and in particular by mail addressed to the Seller at the postal or e-mail address indicated in ARTICLE 1 of the GTC.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their remarketing in new condition, accompanied by the purchase invoice.
Products damaged, soiled or incomplete will not be accepted.
The return costs remain the responsibility of the Customer.
The exchange (subject to availability) or the refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.
ARTICLE 8 - Seller's liability - Guarantees
The Products supplied by the Seller benefit from:
- the legal guarantee of conformity, for defective, damaged or damaged Products or not corresponding to the order,
- the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use,
Provisions relating to legal guarantees
Article L217-4 of the Consumer Code
“The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "
Article L217-5 of the Consumer Code
"The goods comply with the contract:
1 ° If it is suitable for the use normally expected of similar goods and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted. "
Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity lapses two years after delivery of the goods. "
Article 1641 of the Civil Code.
"The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or would have given a lower price, if he had known them. "
Article 1648 paragraph 1 of the Civil Code
“The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "
Article L217-16 of the Consumer Code.
"When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. "
In order to assert his rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or of the existence of hidden defects from their discovery.
The Seller will pay, will replace or repair the products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of supporting documents.
Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 60 days of the Seller's finding of the lack of conformity or the hidden defect. This reimbursement can be made by bank transfer or check.
Seller's liability shall not be incurred in the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
- in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
- The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.
ARTICLE 9 - Personal data
The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivering the Products. These personal data are collected only for the execution of the sales contract.
9.1 Collection of personal data
The personal data collected on the site www.materiaux-authentiques.com are as follows:
When ordering Products by the Customer:
Names, first names, postal address, telephone number and e-mail address.
As part of the payment for the Products offered on the site www.materiaux-authentiques.com, it records financial data relating to the bank account or credit card of the Customer / user.
9.2 Recipients of personal data
Personal data is reserved for the sole use of the Seller and its employees.
9.3 Data controller
The data controller is the Seller, within the meaning of the Data Protection Act and as of May 25, 2018 of Regulation 2016/679 on the protection of personal data.
9.4 restriction of processing
Unless the Customer expressly agrees, his personal data is not used for advertising or marketing purposes.
9.5 Data retention period
The Seller will keep the data thus collected for a period of 5 years, covering the period of limitation of the applicable contractual civil liability.
9.6 Security and confidentiality
The Seller implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Implementation of the rights of Customers and users
In application of the regulations applicable to personal data, Customers and users of the site www.materiaux-authentiques.com have the following rights:
- They can update or delete data concerning them as follows:
By logging into the account.
- They can delete their account by writing to the email address indicated in article 9.3 "Data controller"
- They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data controller"
- If the personal data held by the Seller is inaccurate, they can request the updating of the information of the information by writing to the address indicated in article 9.3 "Data Controller"
- They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller"
- They can also request the portability of data held by the Seller to another service provider.
- Finally, they can oppose the processing of their data by the Seller
These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by post or by E-mail to the Data Controller whose contact details are given above.
The data controller must provide a response within a maximum of one month.
In case of refusal to grant the Customer's request, the latter must be motivated.
The Customer is informed that in case of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.
The Customer may be invited to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always have the possibility to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Intellectual property
The content of the site www.materiaux-authentiques.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Total or partial reproduction of this content is strictly prohibited and may constitute copyright infringement.
ARTICLE 11 - Applicable law - Language
These GTC and the transactions resulting from them are governed and subject to French law.
These T & Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
ARTICLE 12 - Disputes
For any complaint, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these T & Cs.
The Client is informed that he may in any event have recourse to conventional mediation, to existing sectoral mediation bodies or to any alternative method of settling disputes (conciliation, for example) in the event of a dispute.
In this case, the appointed mediator is
E-mail : .
The Client is also informed that he can also use the Online Dispute Resolution (ODR) platform: https: //webgate.ec.europa.eu/odr/main/index.cfm? Event = main.home .show
All disputes to which the purchase and sale transactions concluded in application of these GTC and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.
Formulaire de retractation
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.materiaux-authentiques.com, except for exclusions or limits on the exercise of the right of withdrawal according to the applicable General Conditions of Sale.
For the attention of sarl, architecture and authentic materials
13 rue michel Raillard 59200 Tourcoing
I hereby notify the withdrawal of the contract relating to the property below:
- Order from (indicate date)
- Order number: ………………………………………………… ..
- Client name : …………………………………………………………………
- Customer's address: …………………………………………………………… ..
Client's signature (only if this form is notified on paper)